Delivery & Returns

If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel. 

Please fill in the returns slip included in your package with the details of your return and whether you would like a refund or an exchange item.

Please allow up to 14 working days for us to receive and process returned items

Exchanged goods are sent out free of charge.

Please ensure to obtain ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Garden Pack.

Please note we do not refund any shipping costs applied to your original order should you chose to make a partial or full return. 

International customers are responsible for the cost of returns.

If your item is incorrect or faulty please contact info@gardenpack.co.uk within 30 days of the receipt of the parcel in order to obtain either a refund or a replacement.

Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.

If you have any questions about returning your goods please contact info@gardenpack.co.uk

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